Refund Policy

Last updated: September 29, 2026

This policy explains when and how you can get a refund for purchases on QRLogo Studio (qrlogostudio.online), operated by TechBross. It forms part of our Terms & Conditions.

1. How payments work

• Pro Pass and Studio Agency are purchased for a fixed period — 30 days or 12 months. The Single Pass is a one-time purchase that adds one premium download.
• Payments are processed by Safepay. Prices are shown in US dollars and charged in Pakistani rupees (PKR) at the rate shown at checkout.
• Nothing renews automatically, so you are never charged again unless you buy again.

2. When you can get a refund

• Charged twice or charged in error — always refunded in full.
• Paid but your plan didn't activate, and we can't fix it within 2 business days of you contacting us — refunded in full.
• A technical fault on our side that stops you using the features you paid for — refunded in full or pro-rata for the unused time.
• Changed your mind (Pro Pass or Studio Agency) — refunded in full if you ask within 7 days of purchase and have made no more than 3 premium downloads or API requests with the plan.

3. What isn't refundable

• A Single Pass once its premium download has been used.
• Plans used beyond the limits in section 2, or requests made more than 7 days after purchase (other than errors and faults above).
• Accounts suspended for breaking our Terms.
• Fees your bank or card issuer charges for currency conversion or card use — we can only return the amount Safepay received.

4. How to request a refund

Email support@qrlogostudio.online or use the contact form from the email address on your account. Include your receipt number (it starts with QRL- and is in your receipt email) and a short reason. We reply within 2 business days.

5. Timelines

• Approved refunds are issued through Safepay to the original payment method, in PKR.
• Your bank usually shows the refund within 5–10 business days after we issue it.
• When a refund is issued, access to the refunded plan ends straight away and your account returns to the Free plan.

6. Chargebacks

Please contact us before disputing a charge with your bank — most problems are fixed faster that way. If a chargeback is opened, access to the plan it paid for is paused while it is reviewed.

7. Changes to this policy

We may update this policy; the "Last updated" date above shows when. Changes never affect a refund request made before the change.